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05-15-2011, 01:51 PM
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#1 |
  
Join Date: Oct 2007
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ÓßÑÈÊ ÇáÏÚã ÇáÝäì ÈäÙÇã ÇáÊÐÇßÑ
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ÇáÓáÇã Úá*ßã æ ÑÍãÉ Çááå ÊÚÇáì æ ÈÑßÇÊå ÇÓÚÏ Çááå ÕÈÇÍßã ÇÚÖÇÁ æ ÒæÇÑ ÊÑÇ*ÏäÊ ÇÞÏã áßã Çá*æã ÓßÑÈÊ ÇáÏÚã ÇáÝä* ÈäÙÇã ÇáÊÐÇßÑ ØÈÚÇ ÇáÓßÑÈÊ ÇÌäÈ* ãÈÑãÌ ÇáÓßÑÈÊ ãæÞÚ : HESK ÇáäÓÎÉ : Version: 2.2 ÇÎÑ äÓÎÉ *Úä*:) ØÈÚÇ ÇáÓßÑÈÊ ÈáÛÉ php æ *Úãá Úáì ÞæÇÚÏ ÇáÈ*ÇäÇÊ ÇÌãá ãÇ Ý* ÇáÓßÑÈÊ Çäå ÎÝ*Ý æ Óåá ÇáÊÚÇãá ãÚå æ åÐÇ ÈÚÏ ÊÌÑÈÊ* ááÓßÑÈÊ ÇáÈÓ*ØÉ ãä ãã*ÒÇÊ ÇáÓßÑÈÊ *ãßäß ÇäÔÇÁ ãÌãæÚÇÊ æ ÇÚØÇÁ ßá ãÌãæÚÉ ÎÇÕ*É ãÍÏÏÉ *ãßäß ÇäÔÇÁ ÝÆÇÊ *ãßäß ÇäÔÇÁ ãßÊÈÉ ááÏÑæÓ æ ÇáãÞÇáÇÊ æ ÇáßË*Ñ æ ÇáßË*Ñ ÇãÇ ÈÎÕæÕ ÇÎÑ ÇáäÓÎÉ Çá*ßã ÇáÊÍÏ*ËÇÊ á* ÕÇÑÊ Ý*åÇ ÇáÓãæÍå *Ç ÇÎæÇä* ÇÍØåÇ ÈÇáÇäÌáÔ - --assign owners to tickets (assign tickets to individual staff members) - admin panel shows last repliers' name - more information can be entered into e-mails (category, message, ticket owner, custom fields) - staff can now submit tickets - added reporting features - added staff private messages - check for duplicate tracking ID - improved ticket searching - fixed bug where edit_post rewrites session variables when register_globals is enabled - fixed bug where e-mails and URLs don't show correctly when editing ticket - fixed bug where last replier didn't show correctly after deleting a post - lock/unlock individual tickets - new way of suggesting KB articles - ticket history log (who closed, opened, locked or unlocked a ticket) - more user-friendly error and success message handling - added checks to fight CSRF-type attacks - generate URLs that will pre-load category selection when submitting new tickets - settings will now accept localhost URLs - purge attachments when the ticket is deleted - disable customer setting ticket priority level - a number of minor changes and fixes. ( åãÓÉ *ÑÌì ÇáÊÑÌãÉ ) ÇáÓßÑÈÊ ÞãÊ ÈãÍÇæáÉ ÊÚÑ*Èå æ åæ ãÚÑÈ ÈäÓÈÉ 80 ÈÇáãÇÆÉ :tears: ÝÞØ *Úä* Çåã ÇáÇÔ*ÇÁ Ý*å ãÚÑÈÉ æ ÇÊãäì *Êã ÊÚÑ*Èå ßáå áãÔÇåÏÉ ÇáãËÇá ááãÔÇåÏÉ åäÜÜÜÜÜÜÜÜÇ æ áÏÎæá áæÍÉ ÇáÊÍßã åÜÜÜÜÜÜÜÜäÜÜÜÜÜÜÜÜÜÇ Çá*æÒÑ : admin ÇáÈÇÓææÑÏ : admindemo <font color="Blue"> æ ÇáÍ*ä ÔÑÍ ÊÑß*È ÇáãäÊÏì ÞÈá ÇáÔÑÍ ÍÈ*Ê ÇÞæá ÔÛáå Çäå ÇáÓßÑÈÊ Óåá æ *ãßäß ÇáÊÚÏ*á Úá*å Çæ ÇÖÇÝÉ áå ÊÕã*ã Ìã*á :icon30: äÇÊ* ááÔÑÍ ØÈÚÇ ßáäÇ äÚÑÝ Ôáæä äÓæ* ÞÇÚÏÉ È*ÇäÇÊ ÌÏ*ÏÉ æ äÑÈØåÇ ÈÇá*æÒÑ :) ÈÚÏåÇ äÑÝÚ ãÌáÏ support Úáì www æ ÈÚÏåÇ äÚØ* ÊÕÇÑ*Í áãáÝ*ä ÇáãáÝ ÇáÇæá hesk_settings.inc.php äÚØ*å ÊÕÑ*Í 666 æ ãÌáÏ attachments äÚØ*å ÊÕÑ*Í 777 æ ÈÚÏåÇ äÊÌå ááÑÇÈØ ÇáÊÇá* www.site.com/support/install æ ÈÚÏåÇ ÇÊÈÚ ÇáÊÚá*ãÇÊ æ ÈÓ æ ãÈÑæß Úá*ß <font color="Purple"> |
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10-18-2011, 03:42 PM
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#2 |
 
Join Date: Sep 2011
Location: ÑÃÇÃÇÃßÜ
Posts: 1,524
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ÑÏ: ÓßÑÈÊ ÇáÏÚã ÇáÝäì ÈäÙÇã ÇáÊÐÇßÑ
ÊÓáã *ÚØ*ß ÇáÚÇÝ*É
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10-18-2011, 03:50 PM
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#3 |
 
Join Date: Oct 2011
Posts: 1,143
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ÑÏ: ÓßÑÈÊ ÇáÏÚã ÇáÝäì ÈäÙÇã ÇáÊÐÇßÑ
*ÜÜÜÓÜÜÜáÜÜÜãÜÜæÜæÜæ Ú ÜÇáÜÜÜØÜÜÑÜÑÍ
äÜÜÜÊÜÜÜÑÜÑ*ÜÜÜÇÜÇ Ü *ÜÜÏ*ÜÜÜÏ ÊÜÜÜÍ¡ÜÜ*ÜÜÇÜÇÊÜÜÜ* : Í¡ÜÜÜãÜÜÏÜÇäÜÜ* |
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