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Old 05-15-2011, 01:51 PM   #1
 
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Default ÓßÑÈÊ ÇáÏÚã ÇáÝäì ÈäÙÇã ÇáÊÐÇßÑ

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ÇáäÓÎÉ : Version: 2.2
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- --assign owners to tickets (assign tickets to individual staff members)
- admin panel shows last repliers' name
- more information can be entered into e-mails (category, message, ticket owner, custom fields)
- staff can now submit tickets
- added reporting features
- added staff private messages
- check for duplicate tracking ID
- improved ticket searching
- fixed bug where edit_post rewrites session variables when register_globals is enabled
- fixed bug where e-mails and URLs don't show correctly when editing ticket
- fixed bug where last replier didn't show correctly after deleting a post
- lock/unlock individual tickets
- new way of suggesting KB articles
- ticket history log (who closed, opened, locked or unlocked a ticket)
- more user-friendly error and success message handling
- added checks to fight CSRF-type attacks
- generate URLs that will pre-load category selection when submitting new tickets
- settings will now accept localhost URLs
- purge attachments when the ticket is deleted
- disable customer setting ticket priority level
- a number of minor changes and fixes.

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